*** COVID-19 PANDEMY - News about services ***

(last update: 21 May 2020)

According to Authority, given the health situation in the World, DHL could have late or block on deliveries and pickups. The couriers should deliver without the signature of the final customer. We're trying to ensure purchases to all our customers, but the time of delivery for these zones will not be guaranteed.

ITALY

  • Click&Collect inside Italian retail shops is suspended.
  • Prime shipping service is suspended.

EUROPE

  • Prime shipping service is suspended.

WORLDWIDE

  • Distribution suspended in Cuba.
  • Distribution suspended in Venezuela.

Shipping methods

ITALY

(including the islands, San Marino and Vatican City)

Order DHL Express DHL Prime * Collection in store
Up to € 49,99 € 4,90 € 15,90 unavailable
€ 50,00 + free € 11,00 unavailable

 

* Prime shipping service is available only for Registered users and for some zones/ZIP codes. In case it won't, we will ship in Express and will refund the cost of the unused service.


EUROPE (EU - European Union) *

(Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Principality of Monaco, United Kingdom, Czech Republic, Romania , Slovakia, Slovenia, Spain*, Sweden, Hungary)

Total order DHL Express DHL Prime **
€ 0 - € 249,99 € 9,90 € 20,90
€ 250,00 - € 1499,99 free € 11,00
€ 1500,00 + 1% of the total order 2% of the total order

 

* Shipments to the Canary Islands (Spain) provide customs duties and any other costs that are charged to the customer. In no case, the Customer Service is aware of the amount of these costs because they vary for each country and it is not possible to report them at the conclusion of the order. We advise you to contact the Customs Office of your country for more information.

** Prime shipping service is available only for Registered users and for some zones/ZIP codes. In case it won't, we will ship in Express and will refund the cost of the unused service.


REST OF EUROPE, CANADA, UNITED STATES and TURKEY (EXTRA-EU areas 5-6).

(Albania, Andorra, Belarus, Bosnia and Herzegovina, Canada, Gibraltar, Guernsey, Iceland, Faroe Islands, Jersey, Liechtenstein, Macedonia, Moldova, Montenegro, Norway, Serbia, United States, Turkey, Ukraine)

Total order DHL Express
€ 0 - € 399,99 € 19,90
€ 400,00 - € 1499,99 free
€ 1500,00 + 2% of the total order


Note: All non-EU shipments provide customs duties and any other costs that are charged to the customer. In no case, the Customer Service is aware of the amount of these costs because they vary for each country and it is not possible to report them at the conclusion of the order. We advise you to contact the Customs Office of the country of destination for more information.


WORLDWIDE (EXTRA-EU areas 7-8-9-10).

(all the other countries in the world - except China and Russia)

Total order DHL Express
€ 0 - € 999,99 € 49,90
€ 1000,00 - € 1499,99 free
€ 1500,00 + 4% of the total order


Note: All non-EU shipments provide customs duties and any other costs that are charged to the customer. In no case, the Customer Service is aware of the amount of these costs because they vary for each country and it is not possible to report them at the conclusion of the order. We advise you to contact the Customs Office of the country of destination for more information.


When the shipment takes place, the DHL courier tracking number will be automatically provided via e-mail to track the progress of your shipment simply by clicking on the link in the e-mail.

The courier delivers worldwide by following the daily planning of travel, not by appointment. Days and delivery times vary for each country.
In Italy deliveries usually take place from Monday to Friday from 9.00 am to 6.00 pm, every day except holidays. Abroad times and methods can be variable.
Leaving the correct mobile number, the courier will notify the customer in advance of the delivery attempt. From that moment selecteur.it will never be made aware of the agreements between the customer and the courier DHL and cannot be held responsible in any case if the agreements reached should be disregarded.
If the courier can not contact the customer and deliver the order to the specified address, he will leave the correct directions to the recipient for a new delivery attempt or for new reception methods (collection point, DHL Point, etc.).

The undelivered orders will be returned to the selecteur.it stores. If the package is not delivered due to customer-dependent reasons (wrong address, always absent recipient, incorrect telephone number, etc.), or if the customer refuses delivery, shipping costs, return costs and any charges will always be deducted from the reimbursement to the customer.

When the goods are delivered by the courier, the customer must check:

  • that the quantity of packages delivered corresponds to what is indicated on the invoice, if requested;
  • that the packaging is intact, not damaged, wet or altered.

Any external and/or hidden damages, or the mismatch in the number of packages or indications, must be immediately notified to the courier who delivers the goods, writing "Goods received unchecked" on the transport document. And must be confirmed within 8 days by a registered postcard to:

SUSI STORE srl
c/o www.selecteur.it
Via Ofanto, snc
04100 Latina
ITALY

with return receipt to the courier, whose address is explained on the transport document. If the package is damaged write "Goods received unchecked - the package is damaged". Even if the packaging is intact, the goods must be verified within 8 days of receipt.

selecteur.it has no responsibility if the delivery is delayed. From the moment the delivery takes place, the customer is responsible for the goods.